Customer Services
At Vialtus Solutions our aim is to delight our customers through the exceptional delivery and support of our products and services. Whether you are a hosting, network or security customer, we pride ourselves on the level of support we offer. Our solutions are backed up by industry leading Service Level Agreements (SLAs) and round-the-clock support, our teams at Vialtus Solutions always strive for continuous service improvement.
To assist us with any enquiry and to make it as easy as possible to get the support you need, you can contact us by phone, fax, e-mail or letter. For your security, we only accept service requests from individuals that you have nominated from your organisation.
For Service Interruptions or any other technical issues, please contact our 24/7 technical support team on:
For provisioning queries or to check on the progress of an order, please contact our 9:00am to 5:30pm Provisioning Team on:
For billing queries or to make a payment, please contact our 9:00am to 5:30pm Credit Control team on:
0845 366 0845
(Option 2, 2)
Vialtus Solutions Credit Control
5 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1FF
For any other query or question, please contact one of our 9:00am to 5:30pm Customer Relations Executives on:
Customer Relations
5 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1FF
Call us now on: 08000 317 317